Terms of service

These terms explain how you can use requielune — the website at requielune.com and the app that runs from it. Please read them; they are written to be readable. By creating an account or using the app you agree to them.

1. Who we are

requielune is provided by REQUIELUNE LTD (“requielune”, “we”, “us”), a private company limited by shares, registered in England and Wales under company number 17490166. Our registered office is 128 City Road, London, EC1V 2NX, United Kingdom.

You can reach us at info@requielune.com or through thecontact page.

2. What requielune is — and is not

requielune provides breathwork exercises, sleep soundscapes and meditation practices. It is a wellbeing product, not a medical device and not healthcare. It does not diagnose, treat or prevent any condition, and nothing in it is a substitute for advice from a qualified professional. If you are dealing with a health problem — including a sleep disorder, or any mental health condition — speak to a clinician. If you are in crisis in the UK, call 999 or contact Samaritans on 116 123.

Do not use breathing exercises or sleep audio while driving, operating machinery, in water, or anywhere that losing attention would be dangerous. Breathwork can cause dizziness. Stop if you feel unwell. If you are pregnant, or have a heart, lung or seizure condition, check with your doctor before doing breathwork.

3. Your account

You must be 16 or over to create an account. Some of the app works without one; the parts that keep your personal history need one. Give an accurate email address and keep your password to yourself — you are responsible for what happens under your account. Tell us straight away atinfo@requielune.com if you think someone else has access to it.

4. Free and Premium

Part of requielune is free, with no time limit and no card. Premium is a paid subscription that opens the whole library. It costs £7.99 a month or £49.99 a year, in pounds sterling, including VAT where it applies. The price, what Premium includes and the billing period are shown before you pay.

• Payment and renewal. You pay when you subscribe. Premium then renews automatically at the start of each month or year, and the same payment method is charged, until you cancel. For yearly plans we will remind you before each renewal.
• Cancelling. You can cancel at any time, in the app (You → Premium → Manage or cancel) or by writing to us. Cancelling stops the next payment, and you keep Premium until the end of the period you have paid for.
• Refunds. You get a full refund of any payment if you ask within 14 days of it being taken. The full details are in thecancellation and refund policy, which forms part of these terms.
• Your right to cancel. As Premium is digital content, you ask us to give you access immediately when you subscribe, and you acknowledge that the 14-day legal right to cancel ends once you start using it. Our 14-day refund is given anyway, so you are not worse off.
• Price changes. We will tell you at least 30 days before a new price applies to you; it takes effect from your next renewal, and you can cancel before then.
• Failed payments. If a renewal payment fails, we and our payment provider will try again for a short period; if it still fails, Premium ends and your account returns to the free tier. Nothing in your account is deleted.
• Paddle. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the merchant of record for all our orders: it takes your payment, handles billing questions and processes refunds, and itsbuyer terms apply to the purchase alongside these terms. Your card details go to Paddle, never to us.

We do not sell your data and we do not run advertising. Accounts that existed before Premium launched on 1 October 2026 keep the whole library at no cost, as promised when requielune was free.

5. Content and what you may do with it

The audio, text, design and software in requielune belong to us or to the teachers and other licensors who allow us to use them. We give you a personal, non-transferable, non-exclusive licence to use them for your own private practice. You may not copy, redistribute, publish, sell, or use them in a commercial setting, and you may not use them to train machine-learning models. We keep all rights we do not expressly give you.

6. Acceptable use

Do not misuse the service: no attempting to break or overload it, scrape the library, get around access controls, or use it for anything unlawful. We may suspend or close accounts that do.

7. Availability and changes to the service

We work to keep requielune running, but we cannot promise it will always be available or free of faults. Breathwork and soundscapes are generated on your device, so they keep working offline. We may add, change or retire practices and features; if a change materially affects you, we will tell you in advance.

8. Ending your account

You can stop using requielune at any time, and you can delete your account — and everything in it — yourself, from the You screen in the app. We may suspend or close an account that seriously or repeatedly breaches these terms; we will tell you why unless the law prevents us.

9. Our responsibility to you

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen, or if, at the time you started using the service, both we and you knew it might happen.

We provide requielune for domestic and private use. We are not responsible to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law — including your statutory rights under the Consumer Rights Act 2015. For information about your rights, contact Citizens Advice.

10. Problems and complaints

If something is wrong, write to info@requielune.com. A person reads every message, and we aim to reply within two working days and to resolve complaints within fourteen.

11. Changes to these terms

We may update these terms, for example to reflect changes in the law or in the service. We will post the new version here and update the date at the top. If a change materially affects you, we will tell you in the app before it takes effect.

12. Other important terms

We may transfer our rights and obligations under these terms to another organisation; if we do, your rights will not be reduced. You may not transfer yours. If a court finds part of these terms unenforceable, the rest still applies. If we delay enforcing these terms, we can still enforce them later. Only you and we have rights under these terms.

13. Which law applies

These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland, you can also bring them in your local courts. If you live elsewhere, you keep any protections your local consumer law gives you.